Appeals to the ministry

Dear User,

In accordance with the Law of the Republic of Uzbekistan "On appeals of legal entities and individuals" you can apply with a statement, proposal, and complaint to the Ministry for Support of Makhalla and Family of the Republic of Uzbekistan. Before addressing an appeal we recommend that you familiarize yourself with the activity of the Ministry.

Types of appeals

Appeals can be in the form of statements, suggestions and complaints.

Statement is an appeal requesting assistance in the implementation of rights, freedom and legitimate interests.

Suggestion is an appeal containing recommendations for improving the government and public activities.

Complaint is a request for restitution of violated rights and protection of legitimate interests.

Appeals, regardless of their forms and types, are considered of equal importance.

Procedure for submission of appeals

Appeals are addressed directly to the The Ministry for Development of Information Technologies and Communications, as well as organizations in the system or a higher authority. Individuals and legal entities have the right to submit the appeal independently, as well as delegate the authority in this regard to their representative or send the appeal by mail or electronically. In the interests of minors, incapacitated and partially incapacitated persons, appeals may be filed by their legal representatives in the manner prescribed by law.

The appeal may be accompanied by existing decisions or copies thereof, as well as other documents required for its consideration, which shall not be returned, unless the applicant has submitted a written request for their return. When the appeal is sent to another state body, it must be accompanied by the specified documents.

Deadlines for submission of appeals

As a rule, deadlines for submission of appeals are not specified. In some cases, if it depends on the capacity of the Ministry to consider the appeal, the need to ensure the timely implementation and protection of the rights, freedom and legitimate interests of individuals and legal entities, the deadline for filing an appeal may be set on other grounds of the specified legal acts.

An appeal or complaint to a higher authority shall be submitted no later than one year from the moment when an individual or legal entity recognizes that an act (omission) violating his rights, freedoms and legitimate interests has been committed or a decision has been made.

Procedure for review of appeals

Appeals to the Ministry are considered by the Ministry or by an official who is responsible for reviewing the appeals.

Appeals that do not fall within the competence of the Ministry will be sent to the relevant authorities no later than five days, and the applicant will be notified in writing or electronically.

It is prohibited to unreasonably transfer appeals to other state bodies for consideration or to send them to the bodies or officials whose decisions or actions (inaction) are being appealed.

If the appeals do not contain the information necessary to be sent to the appropriate authorities, these appeals will be returned to the applicant no later than five days with a reasoned explanation.

If there is a need for additional information, references and materials for a complete, impartial and timely consideration of the application, the official of the Ministry shall contact the individual or legal entity, as well as other government agencies within the limits of its powers for additional information. If the information does not contain a state secret or other secret protected by law, nor does it harm the rights, freedoms and legitimate interests of individuals and legal entities, the interests of society and the state, the Ministry and its officials ensure that the information requested from them is provided within ten days.

When considering an appeal, Ministry officials may, if necessary, ensure that the appeal is considered on its own merits.

If it is not possible to consider the appeal in the absence of the applicant or another person, they may be summoned by an official of the Ministry. In the absence of the summoned applicant, the Ministry official shall respond by stating that the appeal cannot be considered without his / her participation.

The response to the appeal shall be signed by the head of the Ministry or other authorized official.

If the issues raised in the appeal are related to the activities of business entities, their representatives shall be involved by the state bodies within their competence to participate in the consideration of the appeal.

If during the consideration of the application there is a need to inspect the activities of business entities, including the inspection (audit) of their financial and economic activities, the inspection is carried out in accordance with the law.

Individuals and legal entities have the right to withdraw their appeals by submitting a written or electronic application until they are considered and a decision on them is made at the time of consideration.

The request to withdraw the appeal does not preclude the Ministry from taking measures to identify and eliminate violations of the law.

Appeal review deadlines

The appeal or complaint shall be considered within fifteen days from the date of its receipt by the Ministry, and within one month if additional investigation and (or) verification is required, and additional documents are requested.

In cases where it is necessary to conduct an investigation, request additional materials or take other measures for the consideration of applications and complaints, the deadlines for their consideration may be extended for one month by the relevant head of the Ministry as an exception, about which the applicant shall be notified.

The proposal shall be considered within one month from the date of its receipt by the Ministry, except for proposals that require additional study, and the individual or legal entity which submitted the proposal shall be notified in writing within ten days.

Failure to review appeals

The following appeals shall not be considered:

• anonymous appeals;

• appeals submitted by the representatives of individuals and legal entities in the absence of documents confirming their authority;

• appeals that do not meet other legal requirements.

 

The Ministry's address:

51, Istiqlol Avenue, Tashkent, 100047.

Transport:

Subway: "Amir Temur" station

Buses: No. 28,38,44,51,58

Contacts:

Tel.: +998 71 203 01 54, 55-501-04-53,

Fax: +998 71 236 23 52.

Responsible for the department of control and work with appeals - Nazarboev Jamshid

Tel: +998 71 203 01 41

Fax: +998 71 236 23 52

E-mail: murojat@moqqv.uz

Working hours:

Monday - Friday: 9:00 - 18:00

Lunch: 13:00 - 14:00

Weekend: Saturday and Sunday

E-mail: infomahalla@moqqv.uz

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